Contact Cinder Data Recovery support
Recovery help, licensing questions, fake-drive reports, or feedback — send it our way.
Have a question about recovery, a licensing issue, or feedback? Fill out the form and it goes straight to our support inbox. We typically reply within one business day.
What to include
You don't have to — but answering these up front usually turns three emails into one.
- Which operating system you're on, and whether it's an Apple Silicon or Intel Mac.
- What kind of drive it is: internal disk, external SSD, USB stick, SD card.
- What happened — deleted, emptied Trash, formatted, drive stopped mounting.
- Roughly how long ago, and whether anything has been written to the drive since.
- What Cinder showed you, if you've already scanned: number of files found, any error text.
Response times
- Recovery help
- Within 1 business day
- Licensing & purchases
- Within 1 business day
- Press & partnerships
- Within 3 business days
We're a small team, not a call centre — but a real person reads every message, and nothing here is answered by a bot.
Answered already?
These come up most often, and the answers are already written: the FAQ covers whether it's really free, Windows support, and recovering after an emptied Trash. Scan limits explains the two cases where Deep Scan genuinely can't reach a drive — worth reading before writing in, because it's the most common thing people report as a bug.